HELLO!
I’M NEL ANDERSEN
Communication & IT Management Professional
ABOUT
I'm passionate about people and technology. My desire is to build communication bridges that will safely lead to the land of great customer experience. Digital environment and human beings are my drive. If you’re interested in learning more about me, keep reading or get in touch.
"Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning."
Albert Einstein
PROFESSIONAL EXPERIENCE
Background & Expertise
December 2021 - Present
HEAD OF ONSITE IT, MAERSK HQ
January 2021 - November 2021
SERVICE DESK MANAGER, ALLER MEDIA
January 2018 - December 2020
SERVICE DESK MANAGER, MONO SOLUTION
(BAUER MEDIA GROUP)
September 2016 - January 2018
CUSTOMER CARE SPECIALIST - PODIO, CITRIX
August 2015 - July 2016
TECHNICAL & SALES SUPPORT SPECIALIST, ONE.COM
January 2012 - January 2014
DOMESTIC ENGINEER
EDUCATION
August 2007 - June 2013
MA IN COMMUNICATION & BUSINESS STUDIES
ROSKILDE UNIVERSITY, DENMARK
Selected Courses: Strategic Communication, Innovation, Communication & CSR, Business Ethics, Project Management, Branding, Strategic Marketing Management, Financial Accounting, Leadership
October 2001 - May 2006
MA IN LAW & ADMINISTRATION
GDANSK UNIVERSITY, POLAND
Selected courses: EU Law, Labor Law, Civil Law, Criminal Law.
COURSES & CERTIFICATIONS
SCRUM FUNDAMENTALS CERTIFIED
October 2020
ScrumStudy
INTRODUCTION TO SERVICE MANAGEMENT WITH ITIL 4
November 2020
Dion Training Solutions & Udemy
CUSTOMER SERVICE MANAGEMENT (CSM) VALUE WORKSHOP
March 2020
ServiceNow
CORE ITSM PROCESSES IN SERVICENOW
November 2020
ServiceNow & Udemy
SKILLS
Professional Competencies
EXPERIENCED WITH
ITIL Framework: Change Management, Incident & Problem Management, Asset Management
Agile Project Management
KPI Reporting
Process Optimaztion
IT Service Management
Strategic Planning
Product Education
PEOPLE MANAGEMENT
Leadership
Diversity Management
Team BuildingÂ
Performance Appraisal
Individual Development
Recruiting, on/off-boarding
Communication
Conflict Resolution
TECH PROFICIENCIES
Websites - Domain Management - DNS - SSL Terminal CMD - Email Delivery Services - Status Page - Database Lookups - Email Setup - CRM - Incident Management Software - Troubleshooting - Project Management Software - CMS - ticketing systems (ServiceNow, JIRA Service Desk, JIRA, Zendesk, Freshdesk and more )
LANGUAGES
English - Fluent
Danish - GoodÂ
Polish - Native
INTERESTS AND HOBBIES
Personal Enjoyment
ANIMALS
Dogs, pandas, adorable piglets or full grown commercial pigs, all deserve cuddles, belly rubs and tasty treats...
ADVENTURES
Small and big trips. Boyfriend, kiddo, car and some destination... Nature and good food oftentimes included.
MUSIC
It connects me with my emotions, people and memories... Various genres, sounds and experiences!
NERDY STUFF
Movies, series, action figures, Lego sets, gaming, binging evenings, superheroes... and villains.
